Course curriculum

  • 1

    Introduction

    • Communication Mistakes we ALL Make
    • Your Challenge
    • Pre-Lesson Survey
  • 2

    Communication and Conflict

    • Communication is Difficult
  • 3

    Communication Mistake #1

    • Communication Mistake #1
    • Withdraw and Avoid Reflection Questions
  • 4

    Communication Mistake #2

    • Communication Mistake #2
    • Escalation Reflection Questions
  • 5

    Communication Mistake #3

    • Communication Mistake #3
    • Negative Interpretation Reflection Questions
  • 6

    Communication Mistake #4

    • Communication Mistake #4
    • Invalidation Reflection Questions
  • 7

    Don't be a WENI

    • Remember these 4
    • Which is your go to communication mistake?
    • When to get help
  • 8

    Conclusion

    • Conclusion
    • Review and Suggestions